Privacy

Tan Rosie Foods Limited Privacy Notice

Welcome to Tan Rosie Foods Limited. We are a UK‑based food business offering artisanal meal kits, retail food products, catering services, and online cookery courses. Our registered address is Unit 4 Chancel Wy Industrial Estate, Chancel Way, Witton, Birmingham B6 7AU, and our company number is 8041649. You can learn more about our products and services at https://www.tanrosie.com/.

This Privacy Notice explains what personal information we collect, why we collect it, how we use it, who we might share it with, how long we keep it, and the rights you have regarding your data. We take your privacy seriously and handle your personal information with care.

What Personal Data We Collect

We only collect the personal information necessary to provide our products and services. This might include your name, contact details (like email, phone, postal address), order and payment details (we do not store your full card numbers), account login details, dietary or allergy information if you share it with us, and any photos or videos you provide for reviews or promotional purposes. We also obtain technical information such as your IP address and device type when you use our website.

How We Collect Your Data

We collect only the personal information necessary to provide our products, services, courses, and retreats effectively. This includes:

Basic Identification and Contact Details: your name, email address, phone number, and postal address so we can process orders, send confirmations, and arrange delivery or bookings.
Order and Payment Information: details of your purchases, invoices, and payment references. Please note, we do not store your full credit or debit card numbers; payment transactions are securely handled through third-party providers like Stripe or PayPal.
Account Login Details: if you create an online account with us, we record your login information and hashed password to manage your orders and course access.
Dietary and Allergy Information: any special dietary requirements or allergies you share with us, which we use to ensure the safety and suitability of our food products and event participation.
Photos and Videos: any images or videos you provide for reviews, testimonials, or promotional content, which we use only with your explicit consent.
Technical Information: information such as your IP address, device type, browser details, and how you interact with our website when you browse or make a booking, to improve our services and ensure security.

This data is collected when you make a purchase, register for a course or retreat, contact us, or interact with our website in any way.

Sales, Payments, and Delivery

When you pay for our products or services, your payment is processed securely through third-party providers like Stripe or PayPal. We do not store your full card details ourselves. We share only the information necessary with delivery and payment partners to ensure your order is delivered correctly and punctually.

Why We Process Your Data — Our Lawful Basis

We process your personal data only when we have a valid reason under the law. This includes:

Contract: to fulfil orders, provide services, or deliver products you have requested.
Legal Obligation: to comply with tax, safety, employment, or other regulation.
Consent: when you have given clear permission, for example, to receive marketing emails or share photos.
Legitimate Interests: to run our business effectively, improve our services, prevent fraud, and communicate with our customers — but only where your rights are respected.

Children and Under 13s

We do not knowingly collect or process data from children under 13 years old. Our services are not aimed at children, and if you are under 13, you should not share your personal data with us. If we learn we have collected data from a child under 13 without lawful parental consent, we will delete it immediately, following UK, EU, and US legal requirements including COPPA.

How We Use Your Data

We use your data to:

Process orders, including payments and delivery.
Answer your questions or support you.
Enroll you on any cookery courses or retreats that you wish to participate in.
Manage your account, orders, and course enrolments.
Ensure products are safe, especially if allergies or dietary restrictions are involved.
Send you important updates about deliveries or orders.
Send marketing messages if you have opted in, or where permitted, including offers and announcements.
Comply with applicable laws and regulations.
Protect our business by preventing fraud or misuse.

Our Marketing and Your Choice

We only send marketing messages if you agree (opt-in). Every email we send includes a simple way for you to unsubscribe anytime, and you can also notify us by email at info@tanrosie.com. If you're contacted via SMS and wish to stop, reply STOP or contact us. You can always change your marketing preferences or withdraw your consent at any time.

We respect your privacy and will never send unwanted marketing—your choices are always respected.

Your Rights — UK, EU, and US Residents

You have rights to control your personal data. These rights allow you to understand what data we hold, request updates, or have your data deleted. Here’s what you can do:

Right to Access Your Data

You can ask us to show you what personal information we hold about you at any time and we will provide you with a copy.

Right to Correct or Update Your Data

If any of your information is inaccurate or outdated, you can ask us to correct or update it to ensure we have the right details.

Right to Erase Your Data

You can request that we delete your personal data when it is no longer necessary for the purposes we collected it for, or if you withdraw your consent where processing was based on that. Please note, we may need to keep some data to comply with legal obligations.

Right to Limit or Restrict Processing

You can ask us to temporarily stop or restrict how we process your data while we verify or clarify specific issues.

Right to Data Portability

You can request a copy of your personal data in a machine-readable format so you can move or reuse it elsewhere.

Right to Object to Processing

You have the right to object to our processing of your data, especially if it’s based on our legitimate interests or for direct marketing purposes. You can tell us if you want us to stop processing your data in certain ways.

Right to Withdraw Consent

If you initially agreed to us processing your data (for example, for marketing or photo sharing), you can withdraw that consent at any time, and we will stop processing your data for that purpose.

California Residents — Special Rights

If you live in California, the law gives you additional rights under the CCPA/CPRA. You can request details about what information we collect, request that we delete your data, and opt out of any sharing or sale of your data (although we do not sell your data). To exercise these rights, contact us at info@tanrosie.com.

How to Exercise Your Rights

To exercise any of these rights, simply send us an email at info@tanrosie.com. We may ask you to confirm your identity to protect your privacy. We aim to respond within the time frame required by law, usually within 30 days. If your request is complicated or involves many records, we will notify you if we need additional time.

Complaints and Contact

If you have any concerns about how we handle your personal data, please contact us first at info@tanrosie.com or by phone at +44(0) 121 798 1681. We will do our best to resolve your issue quickly.
If you are not satisfied with our response, you can raise a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or, if you are in California, with the California Privacy Protection Agency or the California Attorney General.

Changes to This Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. The latest version will always be available at https://www.tanrosie.com/. When we do, we will update the "Last Updated" date at the bottom of this notice.

If you have any questions, requests, or concerns about this Privacy Notice or how we handle your data, please contact us at:
Email: info@tanrosie.com

Address: Unit 4 Chancel Way Industrial Estate, Chancel Way, Witton, Birmingham B6 7AU.
Phone: +44 (0) 121 798 1681.

Last updated: December 2025