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/ CUSTOMER CARE

At Tan Rosie, we take pride in providing exceptional customer care. Our goal is to deliver the best products to you in a timely manner, well-packaged and truly tasty. If you encounter any issues with our products or services, please don't hesitate to contact us. We are always available to help you with any problems.

/ PRIVACY POLICY

Privacy Policy

 

Last updated: 12.12.2025

This Privacy Policy explains how Tan Rosie Foods Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website, purchase our products or services, or interact with us in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

 

1. Who We Are

 

Business name: Tan Rosie Foods Ltd

Owner: Miss K L Sylvester

Email: info@tanrosie.com

Website: www.tanrosie.com

Business address: Unit 4 Chancel Way Industrial Estate, Chancel Way, Witton, Birmingham B6 7AU.

We are the data controller responsible for your personal data.

 

 

2. What Personal Data We Collect

 

We may collect and process the following types of personal data:

 

 

a) Information you provide directly

 

  • Name

  • Email address

  • Billing and delivery address

  • Telephone number

  • Payment details (processed securely by third-party payment providers – we do not store card details)

  • Information provided when booking cookery classes, retreats, or courses

  • Messages sent via contact forms or email

 

 

b) Information collected automatically

 

  • IP address

  • Browser type and version

  • Pages visited and time spent on our website

  • Cookies and similar technologies (see section 10)

 

 

3. How We Use Your Personal Data

 

We use your personal data to:

 

  • Process and fulfil orders

  • Deliver cookery classes, courses, events, and digital products

  • Communicate with you about your bookings or purchases

  • Respond to enquiries and customer service requests

  • Send marketing emails (only where you have given consent)

  • Improve our website, products, and services

  • Meet legal, accounting, or regulatory obligations

 

 

4. Lawful Basis for Processing

 

Under UK GDPR, we rely on the following lawful bases:

 

  • Contract – where processing is necessary to fulfil an order or booking

  • Consent – for marketing emails and newsletters

  • Legal obligation – for tax, accounting, and regulatory requirements

  • Legitimate interests – to run and improve our business (where your rights do not override these interests)

 

 

5. Marketing Communications

 

We will only send marketing communications if:

 

  • You have opted in, or

  • You are an existing customer and we are promoting similar products or services (you can opt out at any time)

 

You can unsubscribe at any time by:

 

  • Clicking the unsubscribe link in our emails, or

  • Contacting us at [insert email]

 

 

6. Sharing Your Personal Data

 

We only share your personal data where necessary, including with:

 

  • Payment processors (e.g. Stripe, PayPal, Square)

  • Website hosting providers

  • Email marketing platforms (e.g. Mailchimp, Flodesk)

  • Booking and ticketing platforms (e.g. Eventbrite, Wix)

  • Accountants or professional advisers

  • Delivery and fulfilment partners

 

All third parties are required to handle your data securely and lawfully.

 

We do not sell your personal data.

 

 

7. International Data Transfers

 

Some of our service providers may be located outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

 

  • UK adequacy regulations

  • Standard contractual clauses

  • GDPR-compliant data processing agreements

 

 

8. How Long We Keep Your Data

 

We retain personal data only for as long as necessary:

 

  • Order and payment records: 6–7 years (for tax and legal purposes)

  • Marketing data: until you withdraw consent

  • Customer enquiries: up to 24 months

  • Course and booking records: as required to deliver services and meet legal obligations

 

 

9. Your Data Protection Rights

 

Under UK GDPR, you have the right to:

 

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

 

To exercise any of these rights, please contact:

info@tanrosie.com

 

 

10. Cookies

 

Our website uses cookies to:

 

  • Ensure the website functions properly

  • Analyse website traffic and performance

  • Improve user experience

 

You can manage or disable cookies through your browser settings.

For more details, please see our Cookie Policy below.

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11. Data Security

 

We take appropriate technical and organisational measures to protect your personal data, including:

 

  • Secure servers and encryption

  • Restricted access to personal information

  • Trusted third-party platforms with GDPR compliance

 

However, no method of transmission over the internet is 100% secure.

 

 

12. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

 

 

13. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

 

14. Complaints

 

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

 

Website: www.ico.org.uk

Telephone: 0303 123 1113

 

Cookie Policy

 

Last updated: 12.12.2025

 

This Cookie Policy explains how Tan Rosie Foods Ltd (“we”, “us”, “our”) uses cookies and similar technologies on our website in accordance with the UK Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR).

 

 

1. What Are Cookies?

 

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They help websites function properly, improve user experience, and provide information to website owners.

 

 

2. How We Use Cookies

 

We use cookies to:

 

  • Ensure our website works correctly

  • Improve website performance and user experience

  • Understand how visitors use our website

  • Support marketing and promotional activities (where consent is given)

 

 

3. Types of Cookies We Use

 

 

a) Strictly Necessary Cookies

 

These cookies are essential for the website to function properly and cannot be switched off. They are usually set in response to actions you take, such as:

 

  • Adding items to a basket

  • Completing a checkout

  • Logging into secure areas

 

Legal basis: Legitimate interest / necessary for service delivery.

 

 

b) Performance & Analytics Cookies

 

These cookies help us understand how visitors interact with our website by collecting information such as:

 

  • Pages visited

  • Time spent on the website

  • Error messages

 

We use this information to improve how our website works.

 

Examples: Google Analytics, Wix Analytics

Legal basis: Consent

 

 

c) Functional Cookies

 

These cookies allow the website to remember choices you make, such as:

 

  • Language preferences

  • Location settings

 

This helps provide a more personalised experience.

 

Legal basis: Consent

 

 

d) Marketing & Advertising Cookies

 

These cookies may be set through our website by advertising or social media platforms. They may be used to:

 

  • Deliver relevant adverts

  • Measure the effectiveness of marketing campaigns

 

Examples: Facebook Pixel, Instagram, Google Ads

Legal basis: Consent

 

 

4. Third-Party Cookies

 

Some cookies on our website are placed by third-party services we use, including:

 

  • Website platforms (e.g. Wix)

  • Analytics providers (e.g. Google)

  • Social media platforms (e.g. Meta, Instagram)

  • Payment providers (where applicable)

 

These third parties have their own privacy and cookie policies.

 

 

5. Managing Your Cookie Preferences

 

When you first visit our website, you will be asked to consent to the use of non-essential cookies via a cookie banner or preference tool.

 

You can also control cookies by:

 

  • Adjusting your browser settings

  • Deleting cookies already stored on your device

 

Please note that disabling cookies may affect website functionality.

 

 

6. Changes to This Cookie Policy

 

We may update this Cookie Policy from time to time to reflect changes in law or how we use cookies. Any updates will be posted on this page with a revised date.

 

 

7. Contact Us

 

If you have any questions about our use of cookies, please contact:

 

Email: info@tanrosie.com

Business name: Tan Rosie Foods Ltd

/ WHOLESALE INQUIRIES

Are you a retailer, either a large or small one, who is looking to grow your business? Then we would be delighted to collaborate with you! We offer a range of wholesale pricing options and other valuable information that can help you take your business to the next level. To learn more about how we can work together, please don't hesitate to contact us using form below.

/ PAYMENT METHODS

- Credit / Debit Cards

- Apple Pay & Google Pay
- PAYPAL

- Offline Payments (contact us for more information).

​

/ COOKERY SCHOOL VOUCHER TERMS & CONDITIONS

 

Validity

 

•All vouchers are valid for 12 months from the date of purchase.

•The voucher must be booked and the class attended within the 12-month period. Expired vouchers cannot be redeemed, refunded, or extended.

 

Booking

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•Advance booking is essential. Classes are very popular and spaces fill up quickly—especially during peak months.

•Leaving it too close to the expiry date may result in limited or no availability, and we cannot guarantee a place.

•We strongly recommend booking your class at least 2–3 months in advance to avoid disappointment.

 

Redemption

​

•Vouchers can only be redeemed via our website booking system (or email us info@tanrosie.com with your code). Please enter your voucher code during checkout.

•Once a booking has been made, it is subject to our standard class cancellation policy.

 

Expired Vouchers

 

•Unfortunately, we cannot honour expired vouchers, even if the class calendar is fully booked near the expiry date.

•It is the customer’s responsibility to ensure they use the voucher in good time.

 

Refunds & Transfers

 

•Vouchers are non-refundable and non-transferable. •In exceptional cases, we may offer a goodwill discount towards a future class at our discretion, but this is not guaranteed.

​

​

/Digital Products (Ebooks, Online Content & Downloads)

 

Delivery of Digital Content

 

All ebooks, downloadable resources and other digital products sold on this website are delivered electronically.

Access to the digital content is provided immediately after payment is successfully completed.

 

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No Right to Cancel After Download

 

Under the Consumer Contracts Regulations, you have the right to cancel most purchases within 14 days.

 

However, this right does not apply to digital content once delivery has begun.

 

By purchasing a digital product from this website, you:

• Acknowledge that the product is digital content

• Agree that delivery will begin immediately after purchase

• Consent to the loss of your 14-day cancellation right once the download or access has started

 

Once a digital product has been downloaded or accessed, it is non-refundable.

 

⸻

 

Refunds for Digital Products

 

Refunds for digital products will not be provided once the content has been downloaded or accessed.

 

Refunds may only be considered in the following circumstances:

• The file is faulty, corrupted or will not open

• The wrong digital product was supplied

• A genuine technical issue prevents access and cannot be resolved

 

Any refund requests must be made within 7 days of purchase and will be reviewed on a case-by-case basis.

 

⸻

 

Unauthorised Use

 

Digital products are for personal use only and may not be shared, copied, resold or distributed in any form.

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