Frequently asked questions

Orders are usually shipped within 24-48 hours (business hours) of purchase, excluding bank holidays and weekends. Deliveries are made with DHL Express within 1-2 working days (Monday-Friday). Full tracking is provided with text and email notifications from DHL Express. Once your order ships, you will receive an email confirmation. Check your spam folder and add info@tanrosie.com to your address book. You can also check your order status by signing into your account.

Yes, all of our products have recipe ideas and directions on the back label.

All of our products are suitable for vegetarians. Some products are suitable for vegans, but please check the ingredients list on each product description.

All allergy information is listed on each main product description.

All ingredients are listed on each product description on our website. Check the specific product page for details.

We deliver throughout the UK and internationally. All international orders have flat rate shipping. Select your country at checkout to view shipping costs.

Yes, we deliver to Scotland and the Highlands. Separate flat rate delivery charges apply. Enter your delivery details at checkout for costs.

K Delivery

Our shipping prices start from £2.95 Standard Shipping with Yodel and £4.95 for Tracked Express with DHL

All orders of £30+ are free in the UK Mainland for 1-2 Day Delivery. Scottish Highlands & Northern Ireland have separate shipping rates. Enter your delivery address at the checkout for prices.

International delivery

Prices can vary check price at checkout when you enter your address details.

We accept the following payment methods:

PayPal

Google Pay

Apple Pay

All Major Credit & Debit Cards

We also accept card payments over the phone 0121 798 1681.

Visit our contact page or email us at info@tanrosie.com for more information.

Gift Boxes & Hampers: If your Tan Rosie Gift Box or Hamper does not arrive in satisfactory condition, we offer a replacement or refund. Inform us within 7 working days of receipt. Contact us via phone or email for resolution. For cancelled orders, credit/debit cards are refunded within 2 working days. We do not accept liability for return carriage costs unless returning faulty goods. Other Products: Opened or tampered items will not be refunded or exchanged. Inform us within 7 working days if your item is damaged for a refund or exchange. We do not accept liability for return carriage costs unless returning faulty goods.

You can purchase our products on our website www.tanrosie.com, at farmers markets, and events across the Midlands and UK. Check our stockist page for retail shops. We also sell on Amazon, Apple Store, Yumbles, and Etsy.

Yes we are! We are a family owned business with Grenadian heritage.