Orders are usually shipped within 24-48 hours (business hours) of purchase, excluding bank holidays and weekends. Deliveries are made with DHL Express within 1-2 working days (Monday-Friday). Full tracking is provided with text and email notifications from DHL Express. Once your order ships, you will receive an email confirmation. Check your spam folder and add info@tanrosie.com to your address book. You can also check your order status by signing into your account.